Chatbot says no: why a hybrid consumer service model might stop those jarring errors

  I recently encountered a frustrated customer in front of me at the automated checkout. “I…

The value of focus

As an entrepreneur, you probably have lots of good ideas. Good ideas are what put you…

Digital Disruption to Digital Adoption

Understanding the digital needs across all aspects of your business is vital to business success and…

Getting to your own Eureka! moment

Many of us hope for that Eureka moment, earnestly waiting for inspiration and answers to wash over…

Roadblocks – A Nuisance or a Blessing?

Ok, so you stop doing something – you get stuck and can’t move forward. It could…

How I Started My Business on £10

When I first began on my entrepreneur journey, my credit was in tatters. Personal circumstances and…

Martin Newman: Can Ryanair do a u-turn on customer satisfaction and save their strategy?

Winning ‘Worst Airline’ by Which? is pretty damning. Winning it for six years in a row…

5 Tips For SME Websites

  If your business doesn’t have a website, does it actually exist? That is the modern-day…

Daniel Creigh: How video communications can improve productivity and reduce costs

Extreme weather events – ranging from the chill that gripped that nation earlier this year, to…

Who are the UK’s top ten financial specialists of 2019?

Gold, Oil and Diamonds is producing our 2019 showcase of  the UK’s Top Ten Financial Specialists.…